FAQ
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is it safe to use my credit card on your website?
Yes, we use secure payment gateways to protect your financial information. All transactions are encrypted with SSL technology to ensure your privacy.
Can I change my payment method after placing my order?
Once your order is placed, we are unable to change your payment method. If you need to make changes, please contact us as soon as possible, and we’ll do our best to assist you.
Shipping
How long will it take for my order to ship?
All of our items are ready to ship unless otherwise stated on the product page. Orders are typically shipped within 1-2 business days after placing the order. Once shipped, delivery usually takes 2-5 business days, depending on your location and the shipping method chosen at checkout.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping times and costs will vary depending on your location.
What shipping carrier do you use?
We primarily use USPS for domestic orders and UPS or DHL for international orders.
How do I track my order?
Once your order has shipped, we’ll send you a shipping confirmation email with a tracking number so you can monitor your package’s progress. You can also track your order via our website or through the carrier's website.
Can I change or cancel my order after placing it?
We begin processing orders immediately to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
What should I do if my package is lost or stolen?
Lost Packages: Once your package leaves our warehouse, it is in the hands of the carrier. If your package is lost in transit, please contact us, and we will work with the carrier to locate it. Please note that tracking updates may take some time to reflect. Stolen Packages: If your package is stolen after delivery, we are unable to offer a refund or replacement. We recommend selecting a secure delivery location (such as your work address) or opting for shipping insurance at checkout to protect against potential theft.
Returns & Exchanges
Can I return or exchange my item?
We accept returns within 28 days of delivery for a full refund. Items must be unworn, unused, and in their original packaging with tags attached. Exchanges for different sizes or colors are free of charge, but you will be responsible for the return shipping costs unless the item is damaged or defective.
How do I initiate a return or exchange?
To begin the return or exchange process, please email us at revathleticsco@gmail.com with your order number and the issue. We’ll send you detailed instructions and a return authorization number.
Products & Sizing
How do I choose the right size?
We provide detailed sizing charts on each product page to help you choose the best size. If you are still unsure, feel free to contact us for additional sizing advice.
Do you restock sold-out items?
We try to restock popular items when possible. Check back regularly or sign up for restock notifications to be alerted when items are available again.
Security & Privacy
How do you protect my personal information?
We prioritize the security of your personal data. All transactions are processed through secure payment gateways, and our website uses SSL encryption to ensure that your information is protected during transmission.
Do you sell my personal information to third parties?
No, we do not sell or share your personal information with third parties, except as necessary for fulfilling your order (e.g., shipping providers, payment processors). We respect your privacy and are committed to keeping your information secure.
How is my payment information handled?
Your payment details are processed securely by our payment partners. We do not store your credit card information on our servers. All payment processing is handled via encrypted connections to ensure the safety of your financial data.
Events
Do you host community events?
Yes! We host monthly community workouts events ranging from runs, hikes, strength and conditioning classes, yoga, and more! Follow us on social media or subscribe to our newsletter for announcements on upcoming events in your area.
How can I participate in your events?
To participate, simply check our website or social media for event details and registration information. You may also receive invitations or updates via email if you are subscribed to our newsletter.
Can I partner with you for an event or collaboration?
We are always open to event and collaboration opportunities! If you’re interested in partnering with us, please reach out via email at revathleticsco@gmail.com with your proposal.
Customer Support
How do I contact customer support?
For any questions or concerns, feel free to email us at revathleticsco@gmail.com. Our customer support team will respond within 1-2 business days.